My initial review (I've had my chair for a week):
Shipping: There was a shipping delay, but I received an email notification about it and was offered to wait the extra time, pick a different chair, or cancel the order. I really appreciated the options.
Assembly: Very simple, easy, and quick to put together. It took me less than an hour to unbox and assemble the entire chair.
Size: This is an important section for me as I'm under the recommended height of 5'1", and still the neck pillow placement is just fine. Also, I cross my legs when I sit in my chair and the chair is wide enough to accommodate that comfortably.
Overall, I'm very pleased with my purchase. The material is so soft, the pillows are firm, and I love the cute addition of the techniCow with its little tongue sticking out.