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It is recommended that you open the Box as soon as possible and inspect for concealed damages.

LET US MAKE THINGS RIGHT: If you are not satisfied with your Techni Sport product, please give us the chance to work with you to correct it. Before returning the product, keep in mind that our chairs are covered by our 2 Year warranty or otherwise as indicated in our general warranty page. Send an e-mail to support@technisportusa.com with the description of the issue and the warranty customer support team will answer you to correct any issues, please allow for 24 hours.

REQUEST RETURN RMA#: If you still wish to make a return of your purchase, please send an e-mail to support@technisportusa.com. Make sure to include your original ORDER#, allow 24 hours for a reply.

Please review below our refund/return policy:

NEW & UNBOXED

USED & NOT DAMAGED

Return Box

ORIGINAL PACKAGING
ORIGINAL PACKAGING

Allowed Return

WITHIN 10 DAYS FROM DATE OF RECEIPT WITHIN 10 DAYS FROM DATE OF RECEIPT

Return Ship Fees

100% PAID BY BUYER 100% PAID BY BUYER

RESTOCKING FEE

NONE

15% OF PURCHASE PRICE

Damage Chargeback

SHOULD WE FIND ANY DAMAGES UPON RETURN & INSPECTION – AN AUTOMATIC 10% FEE WILL APPLY – REGARDLESS OF RETURN REASON OR CATEGORY

CONDITIONS

  • Original Box - Unassembled
  • Additional 10%fee may apply based on the condition when returned
  • Chair is to be returned unassembled and packaged back into the original shipped box
  • Additional 10% may apply based on the condition when returned
  • 100% of hardware parts must be included

REFUNDS

  • REFUND WILL BE SENT WITHIN 15 DAYS OF INSPECTION/RETURN.
  • REFUND WILL BE CREDITED TO THE ORIGINAL PAYMENT METHOD USED TO PURCHASE
  • ALL RETURNS AND REFUNDS ARE FINAL

ORDERS INFORMATION:

  • ORDERS CANCELLATIONS: orders can be cancelled at any time ONLY IF it has not shipped, meaning that tracking information has not been provided via e-mail or text.

  • CANCEL VIA E-MAIL: You can “only” cancel via e-mail to orders@rtaproducts.comNOTE: Make sure to always include your ORDER#. Without that information orders will not be cancelled.

  • NOTE: Should the product been placed inside the truck for shipping and can’t be removed on time or it has already been shipped prior to your e-mail, BUYER will be responsible for its return plus original order shipping costs.

  • All boxes returned must be marked as “RETURN / RMA#”

  • BOX INTERCEPTION FEE: Orders cancelled "AFTER" the package has been shipped will be charged a "$20 Package Interception Fee" in order to return it to our warehouse. This fee will be deducted from the purchase price; while refund will be processed once the package has been returned to our warehouse by the carrier.

  • CHANGE OF ADDRESS REQUEST: address change request "AFTER" an order was shipped will incur a "$20/ box Change of Address Fee".  The charge is PER BOX / TRACKING #, if 2 boxes shipped, then you will be charged $40.

  • PROMOTION PRICE ADJUSTMENTOnly by request with proof of purchase from technisportusa.com website.

  • CARRIER DELIVERY ISSUES & NOTIFICATIONS:
    Non-delivery / Lost package: Notify our team by e-mail support@technisportusa.com WITHIN 5 DAYS of delivery ETA notification provided by carrier.
    1. Techni Sport will open an investigation with carrier for loss or incorrect delivery of the package. Our team will advise about actions being taken involving package trace.
    2. Should carrier provide “signed” proof of delivery and confirm delivery to the buyer’s provided address, Techni Sport will not replace or issue a refund. It is up to the buyer’s responsibility to locate the package.
    3. Techni Sport will not initiate an investigation any time AFTER 10 DAYS of initial carrier ETA notification, nor will provide a refund or replacement. It is the buyer’s responsibility to locate the package or contact carrier directly for assistance.
    • TERMS OF USE: Techni Sport can cancel, at its discretion, orders and refund customer's money because of pricing errors or for any reason.

    • INTERNATIONAL ORDERS: International buyer are responsible for their own country’s import duties and local taxes.

    > Standard Sale Promotions: Price adjustments will be allowed within 7 days prior to promotion launch date.

    > Black Friday / Cyber Monday/ 24hr Flash Sales: Due to the time sensitive and short duration of these specific sales, price adjustments will not be allowed. 

    We will do our best to reply to you as soon as possible. If you have any questions, make sure to contact us via e-mail to info@technisportusa.com, if the matter is urgent, we encourage you to call our customer service at 866-782-5520, M-F between 9 - 4:30 pm EST

     

    WARRANTY INFO

    Gaming Chair: 2-YEAR WARRANTY

    Gaming Desk: 5-YEAR WARRANTY

    Gaming Chair Internal Metal Frame*: LIFETIME WARRANTY

    RTA Products, LLC has warranted the Techni Sport products to the original purchaser who acquired a new product from RTA Products or its authorized re-sellers of the product against defects in material or workmanship.

    This warranty is expressly limited to the repair or replacement (at its option) of defective product components or materials as a result of a defect in materials or workmanship. This warranty is limited to merchandise purchased in the Continental United States, excludes AK, HI and PR. No assembly labor is included. The word "defects" as used in this warranty, is defined as imperfections that impair the utility of the product.

    Replacement Parts under Warranty for International / AK-HI-PR orders : RTA Products will replace the part free of charge, while customer is responsible for shipping costs plus any International local taxes or duties.

    Warranty for International orders - replacement parts: buyer is responsible for shipping costs plus any local taxes or duties.

    This warranty applies under conditions of normal use, but does not apply to defects that result from intentional damage, wear & tear, negligence, unreasonable use or exposure. 

    Internal metal frame*: Refers to the internal metal steel structure of the seat and back only

    Liability for consequential damages is excluded to the extent exclusion is permitted by law. This warranty gives you specific legal rights, and you may have other rights that vary from State to State.

    RTA Products does not warrant: a) natural variations in character marks b) changes in surface finishes due to aging or exposure to light c) marks, scars, or wrinkles occurring naturally in leather d) failure resulting from normal wear and tear e) the matching of colors, grains, or textures of natural materials f) the colorfastness or the matching of textiles, including an exact match to cuttings or to swatch cards g) damage, marking, or staining of veneer surfaces due to contact with rubber or similar compounds, damage from sharp objects or imprinting from writing instruments, or prolonged exposure to direct sunlight h) we do not warrant products that are exposed to extreme environmental conditions or that have been subject to improper storage.

    RTA Products shall not be liable for loss of time, inconvenience, commercial loss, or incidental or consequential damages.

    Any modification to the original product voids the warranty. We do not warrant the performance of the product when used in combination with other than original products.

    This product has been designed for and is intended for office, home-office and gaming use only. This warranty is Original Purchaser’s sole remedy for product defects, and this warranty does not extend to any product, or damage to any product, caused by or attributed to abuse or misuse, products used for commercial or rental purposes, use modifications of, or attachments to the product, and products or parts not used, maintained, or extended here under is in lieu of any and all other warranties, express or implied, including without limitations any implied warranty or merchant ability or of fitness for a particular purpose.

    To file a Claim within the 48 contiguous United States: Email us to warranty@rtaproducts.com to explain the defect and provide your name, address, phone number, model number of our product, date and place, and proof of purchase. Please provide pictures of the damage or defect.

    If we determine that a replacement will remedy the situation, and in order to determine the extent or the cause of the defect, purchaser may be requested to send the part in question at purchaser’s expense. Once we receive the part, we will examine it and determine whether the claim is valid (or not), and then proceed to send the replacement. We will ship the replacement at our expense.

    Replacement Parts for International Customers & AK-HI-PR orders:

    RTA Products will replace the part free of charge, while the customer is responsible for shipping costs plus any International local taxes or duties.