Thank you Sarah for your review and 4-stars, although we always strive for 5-stars. Unfortunately the delivery of our products is handled by Fedex. We can't control how they carry the boxes, or how good or bad they treat them, in your case not so well BUT the contents arrived in perfect shape. It is unfortunate that due to their mishandling of the box we missed your 5-stars. Thank you for your purchase and continue to enjoy your new Cow chair in comfort!