The chair itself is very comfortable, but the pillow strap wasn't sewn on correctly, and not only does it look kinda goofy, but it makes the strap tighter than it should be.
The only reason I'm giving a 4/5 stars is because I've been trying to contact the company for days to get a replacement pillow, and I'm not getting a response.
It's quite frustrating, but again, the chair great otherwise.
I can sit in it for hours without becoming uncomfortable.